Shipping policy

Delivery Costs

• England: Orders under £150 - £49.90
  FREE Delivery on Orders Over £150 (Mainland)
• Scotland & Northern Ireland: £180

Transit, Handling & Order Cut-off Time

Generally, orders are shipped within 1 to 4 business days. The expected delivery time is 3 to 7 business days. Orders placed by 12:00 PM GMT will be processed the same day (Monday to Friday).

Delivery Terms

We use Evri, DPD, and Parcelforce to deliver our products.

Change of Address

We cannot change the delivery address once an order is in transit. If you need to change the delivery address, contact us within 24 hours of placing your order at info@thecaterzone.co.uk.

Cancellations

If you change your mind before receiving your order, we accept cancellations if the order has not been dispatched. If already dispatched, refer to our refund policy.

Damaged Shipments

1 Your goods are covered with our goods in transit insurance policy.

2 Products delivered on pallets. 

Products delivered on pallets will be delivered to you with a company which is a TPN or Fortec pallet network member. You should inspect the product itself and report damages only if the product itself is damaged. We advise you to ask the driver to wait so that you can inspect your goods and have enough people on hand to do this in a timely manner. Reporting damages on packaging material is not acceptable.

Please carefully check the goods before accepting delivery. If you find any damages please refuse the delivery and we will exchange the damaged product. If you accept the delivery, this means you are accepting the order as being in good condition and the insurance policy will not cover the transport damages you will want to claim. Accepting the goods unexamined is not acceptable. Please note that your failure to refuse the goods upon delivery constitutes acceptance. 

In the event that the driver will not wait for you to inspect the goods, please refuse the delivery and we will rebook delivery. Once accepted as damaged, you must report any damage to Caterzone LTD via email within 24 hours to make a claim.

Should you not accept the goods as damaged and upon later inspection find that the item is indeed damaged, you will need to report this to us via email within 24 hours of receiving the goods. We offer to replace the damaged item or issue a refund provided that the item is returned to our warehouse at the customers own cost and transport risk. A fee of up to 20% of the value of the product may also be applicable to recuperate some of the repair costs and the selling of the product as B-Grade.

3 Products delivered by parcel service companies as parcels.

Products delivered as parcels will be delivered to you with a parcel service company which is either DHL, DPD or Parcelforce. Delivery driver will not wait for you to check the goods for transport damages 

If you find the product damaged in transit, you must report any damage to Caterzone LTD via email within 24 hours of delivery to make a claim. Then we will be able to collect the product and exchange it. If we do not receive an email within 24 hours, your claim for a transport damage will be rejected.

4 Photographic proof of the damages needs to be provided via email.

5 Please keep all the packaging of the product. This will be required to safely return the item. Products without original packaging will not be accepted back.

All reports for Missing Parts MUST be made within 24 hours of receipt of the product so please ensure you verify this on receipt of your purchases product(s).

 

Contact Information

CATERZONE LTD

Address: Unit B Lyttleton Road, Northampton, NN5 7ET, United Kingdom

Phone:

• (+44) 07787 069 044
• (+44) 07599 860 832

Email: info@thecaterzone.co.uk